Frequently asked questions

Frequently asked questions

Here you can find answers to the frequently asked questions regarding both shopping online and our products.

Frequently asked questions

Here you can find answers to the frequently asked questions regarding both shopping online and our products.

Questions related to products and dressing children

 

How much room for growth should I prepare for, when buying children’s clothes?

Reima® outfits are dimensioned according to the size of the child (size 104 = 104 cm) plus room for growth for one season. This means, for instance, that an outfit bought in the autumn should fit comfortably through the winter. An overall is just right if, when the child crouches, there is still some slack in the back. The sleeves are of adequate length when the wrists are not exposed when the child lifts his hands up.

The child’s build is a crucial factor in choosing a size with enough room for growth. If you buy one size larger than the child’s current height, do pay attention to the adjustability of the outfit. To avoid wear in the trouser legs, use the leg end adjustment to keep them ankle height, while adjusting the waist to fit just right.

Garments that are too big make it difficult for children to move and can feel uncomfortable. Rolled-up pant legs can get caught under the heel and wear away. It is a good idea not to buy too much room for growth. Reima products can usually be reused by several kids.

 

I often come across the term, "dressing in layers". What does it mean?

Dressing in layers means using several different layers of clothing. There may be several layers if the weather demands them. However, three main layers are normally used: the base layer, the mid layer and the cover layer, which provides protection from the weather.

Base and mid layers can be put on and taken off in accordance with the weather conditions and the child's activity. The covering outfit should be sufficiently loose as the warmth of the clothing is based on air trapped between the layers. Different materials and accessories are very important in regulating warmth. Read more about dressing in layers here.

 

I found out that the Play Layers snaps in the fleece jacket I just bought don’t match with those in the outerwear I had bought earlier. Why is this?

We have revised our Play Layers system in autumn 2017 and made it easier to use. The new system features a new snap band with new kind of snaps, and also the distance between the snaps is different from the old version. However, the new system is handier than the old one, as you don’t have to turn the mid layer garment inside out anymore before attaching it to the outerwear.

 

The product details often include mentions of waterproof and breathable material. What does "breathable" mean?

Breathable fabric enables very active children to feel comfortable. The moisture that builds up on the skin during physical activity is able to escape through small pores in the fabric rather than remaining on the skin and making the child feel cold. Moist skin gets cold up to 20 times more quickly than dry skin, so the best waterproof materials are also breathable. Material breathability is expressed in g/m2/24 hours: the number of grams of moisture the fabric allows through an area of one square metre in one day.

 

What is the difference between Reima® and Reimatec® products? And what does Reimatec®+ mean?

Our selection contains products of different types and levels, designed with specific uses in mind. We have divided these into three different categories to make it easier for you to compare them and find the right product for the right situation.

  • Reima®-level products are a reliable choice for everyday outdoor activities. Reima collection also offers base layer garments, innerwear and mid layers that let you adjust the thermal comfort of the whole outfit.
  • Reimatec® outfits work whatever the weather – these products are breathable and waterproof, and all of the seams are taped.
  • Reimatec®+ products are designed for active winter sports and they have top-notch technical features as well as plenty of sporty details.

You can check the product's tag or product card online for precise technical details. You can find more information about our product levels here.

 

Are Reimatec® outfits completely waterproof?

Waterproof material is not the same as a completely waterproof outfit. The Reimatec® material itself is waterproof, as are the taped seams in Reimatec® outfits. Reimatec® clearly exceeds the classification for a waterproof material: In accordance with the standard on protective clothing, the limit for declaring rain-proof clothing to be waterproof is 1,300 mm of water pressure, and experts say that 4,000 mm should be enough to cope with sitting in puddles.

Even if the material of an outdoor outfit is completely waterproof, moisture may be able to get inside the clothes at the ankles, wrists and neck. Zips are also not waterproof so if there are protective flaps over the zips, they should be kept shut when it rains.

Reimatec® gloves are available in winter and mid-season versions and these are also completely waterproof. They have a waterproof, breathable membrane between the outermost fabric and the lining.

 

My child's spring jacket got covered in grease from a bicycle chain. Can I use stain remover when I wash the jacket?

The fabrics of our outdoor products can withstand stain salts and stain removal agents. However, stain removal agents should only be used to treat the soiled areas because some of these substances are powerful and an excessively large dose may cause colours to fade. Solvents such as acetone or nail varnish remover are not suitable for fabrics made from artificial fibres.

 

Can your fabrics be treated using substances that improve water resistance?

Yes, they can. Reimatec® fabrics have a water- and dirt-resistant surface finishing that prevents water droplets from attaching themselves to the surface of the fabric or being absorbed into the fabric. The finishing treatment also reduces the ability of dirt to attach itself to the fabric. However, this finishing is only on the surface of the fabric and it wears away the more the garment is washed. The fabric's water-resistance can be improved using finishing agents sold in shops. When shopping for finishing agents, make sure that they do not contain silicon and that they are suitable for breathable textiles.

 

Do your products contain chemicals that could be harmful to children?

Reima considers children’s health extremely important. That is why we have set strict limits on the amounts of chemicals that can be found in our products. We haven’t invented these limit values ourselves: we follow the EU REACH list of restricted chemicals, and comply to the limit values set by the Oeko-Tex 100 standard.

The Reima® Newborn collection designed for small babies is so safe and clean that you could even eat it :) The outdoor fabrics that we use are treated to make them dirt-resistant, thereby saving water, energy and detergent. Our surface treatment is a safe, PFOA-free fluorocarbon compound. The surface treatments of Reimatec® products do not contain controversial fluorinated hydrocarbons of any type.

 

There’s a hole or a tear in my kid’s waterproof overall, but I’d like to fix it. What do I do? Do you stock patches?

We’d be pleased to send you a waterproof patch to repair a Reima® product which has been used for under a year. Please send a picture of the product and washing tag to our customer service. All colors are not available so we will send the closest possible color.

 

A product that I bought turned out to be faulty. What do I do?

Primarily you should contact the place of purchase (along with the receipt). You can also contact our customer service. We will do our best to handle your matter urgently.