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Shipping

Please notice:

Please note that the delivery times may be longer than usual due to heavy workload at our warehouse. We are working as hard as we can to reach the normal delivery times. Also, please note that the delivery tracking codes are not yet working, but our customer support is here to help you. We apologize for any inconvenience this may cause. Thank you for your understanding.

Unfortunately we are also experiencing some queue from earlier orders. We are working as hard as we can to send all the orders in the queue. Kindly contact our customer service if you have any questions or concerns.

Returns:

We are unfortunately experiencing delays with processing returns. Please send your order number and information regarding items you have returned to customerservice@reima.com, and we will handle your return as soon as possible.

1. Delivery method & shipping costs

EU countries

For country-specific shipping costs in the EU, please refer to the table below. For other countries see here.

For the following countries: if your order is of 120 EUR or more, you get a FREE delivery. Otherwise, you need to pay a delivery fee:

Region Country Estimated delivery time Delivery fee
EU Belgium 2-4 working days €5,90
EU France 3-5 working days €5,90
EU Ireland 3-5 working days €5,90
EU Luxembourg 2-4 working days €5,90
EU Netherlands 3-5 working days €5,90
EU Spain 4-6 working days €5,90
EU United Kingdom 2-4 working days €5,90

For the following countries: if your order is of 200 EUR or more, you get a FREE delivery. Otherwise, you need to pay a delivery fee:

Region Country Estimated delivery time Delivery fee
EU Czech Republic 2-4 working days €9,90
EU Estonia 3-6 working days €9,90
EU Italy 3-6 working days €9,90
EU Latvia 3-5 working days €9,90
EU Lithuania 4-6 working days €9,90
EU Slovakia 3-5 working days €9,90
EU Slovenia 3-5 working days €9,90

For the following countries, you need to pay a delivery fee in any case (no free delivery):

Region Country Estimated delivery time Delivery fee
EU Bulgaria 4-6 working days €19,90
EU Croatia 3-5 working days €19,90
EU Cyprus 5-6 working days €19,90
EU Greece 6-8 working days €19,90
EU Hungary 3-5 working days €19,90
EU Malta 5 working days €19,90
EU Portugal 4-6 working days €19,90
EU Romania 4-5 working days €19,90

Our partner, DHL, delivers your Reima package to your home.

  • Ireland: Post
  • Belgium: Bpost
  • United Kigdom: UK mail
  • France: La Poste (Coliposte)
  • Luxemburg: P&T Luxembourg
  • Italy: SDA / DHL Express
  • Latvia: Itella/Posti
  • Lithuania: Itella/Posti
  • Estonia: Itella/Posti
  • Switzerland: Swiss Post
  • Bulgaria: Bulgarian Post
  • Cyprus: Cyprus Post
  • Greece: ELTA
  • Iceland: Posturinn
  • Romania: Posta Romana/CARGUS
  • Croatia: Hrvatska Posta
  • Hungary: Magyar Posta
  • Portugal: DHL Parcel PT / CTT Expresso

For other countries, DHL is handling everything regarding the delivery and return.

The package will typically be able for pick-up within 14 days.

Please note that we do not deliver to the following territories (that belong to the above mentioned countries):

  • Canary Islands, Ceuta and Melilla (Spain)
  • Livigno and Campione d'Italia, Lake Lugano (Italy)
  • Agio Óros (Greece)
  • North Cypros (Cypros)
  • Guadeloupe, French Guyana, Martinique, Reunion, Mayotte, Saint Pierre-et-Miquelon, New Caledonia, Wallis And Futuna, French Polynesia, French territories in Australasia ja Antarctis (France)
  • Helgoland and Büsingen (Germany)
  • Gibraltar (UK)
  • Channel Islands and Isle of Man

Other countries

For non-EU countries, we deliver the parcel duty unpaid.
For non-EU shipping costs, please refer to the table below.
Our partner, DHL, delivers your Reima package.

For the following countries: if your order is worth 200 EUR or more, you get a FREE delivery. Otherwise, you need to pay a delivery fee.

Region Country Estimated delivery time Delivery fee
Europe Switzerland 2-4 working days (big cities) €9,90
America Canada 5-7 working days (big cities) €19,90
America USA 6-8 working days (big cities) €19,90

You need to pay a delivery fee in any case (free delivery is not possible):

Region Country Estimated delivery time Delivery fee
Asia Japan 5-7 working days (big cities) €19,90
Asia South Korea 5-7 working days (big cities) €19,90
Europe Iceland 3-5 working days (big cities) €19,90
Europe Ukraine 8-10 working days (big cities) €19,90

Taxes and customs duties outside EU

Customers from outside of EU may be subject to tax or import duties. To avoid any unexpected charges we advise that you contact your local customs office for a breakdown of potential taxes and/or duties before placing an order. For all non-EU countries the product prices displayed in Reima.com are exclusive of all taxes and duties.
When shipping internationally, you are responsible for any customs duties and taxes that are levied by your destination country. Reima does not collect these fees. All orders are shipped from Germany. Each product’s country of origin is indicated in the order documents (non-EU orders only).

2. Delivery times

The delivery times are estimated by delivery to big cities, so it might take more time for the package to reach smaller cities. As soon as the Reima Online Shop has received your order, you will receive an order confirmation e-mail, where you will be able to see all of the details of your order. Once we have sent your Reima package, we will also send you the shipping confirmation by e-mail. In this shipping confirmation, you will also find the tracking code, which you can use to track you Reima package. Please bear in mind that it can take up to 3-4 working days after dispatch until tracking information will be available.

Local stores

In addition to above countries we ship to following countries from local stores:
Austria, (Deutsch),
Denmark (Dansk),
Finland (Suomi),
Germany (Deutsch),
Norway (Norsk),
Poland (Polski),
Sweden (Svenska).