Shipping

Please notice:

We are moving warehouse to be able to serve you better in the future. This however means, that we have longer delivery times during our move.

Shop before 18.07 and you will get your package at regular delivery times.
Shop between 19.07 - 30.07 and the delivery might be delayed up to 2 weeks. You can still shop here, to ensure you get the product you want, before it's sold out.
Shop after 31.07 and it will be sent from our new warehouse as fast as possible.

Returns:

We might unfortunately have a delay regarding handling your return. If you want it handled as fast as possible, please send a copy/picture of your return receipt from the post office to customerservice@reima.com Also inform what you have returned and your order number.

1. Delivery method & shipping costs

EU countries

For country-specific shipping costs in the EU, please refer to the table below. For other countries see here.

For the following countries: if your order is of 120 EUR or more, you get a FREE delivery. Otherwise, you need to pay a delivery fee:

Region Country Estimated delivery time Delivery fee
EU Belgium 2-4 working days €5,90
EU France 2-4 working days €5,90
EU Ireland 3-5 working days €5,90
EU Luxembourg 4-6 working days €5,90
EU Netherlands 2-4 working days €5,90
EU Spain 4-6 working days €5,90
EU United Kingdom 2-4 working days €5,90

For the following countries: if your order is of 200 EUR or more, you get a FREE delivery. Otherwise, you need to pay a delivery fee:

Region Country Estimated delivery time Delivery fee
EU Czech Republic 2-4 working days €9,90
EU Estonia 5-8 working days €9,90
EU Italy 3-6 working days €9,90
EU Latvia 5-7 working days €9,90
EU Lithuania 4-6 working days €9,90
EU Slovakia 3-5 working days €9,90
EU Slovenia 3-5 working days €9,90

For the following countries, you need to pay a delivery fee in any case (no free delivery):

Region Country Estimated delivery time Delivery fee
EU Bulgaria 5-7 working days €19,90
EU Croatia 4-5 working days €19,90
EU Cyprus 5-6 working days €19,90
EU Greece 4-7 working days €19,90
EU Hungary 3-5 working days €19,90
EU Malta 5 working days €19,90
EU Portugal 4-6 working days €19,90
EU Romania 4-5 working days €19,90

Our partner, GLS, delivers your Reima package to your home. In the following countries you parcel will be delivered to your home by the local provider, please see the list below:

  • Bulgaria: Interlogistica
  • Estonia: Itella
  • Great Britain: Parcel force
  • Greece: ACS
  • Latvia: Itella
  • Lithuania: Itella

If no-one is present at the time of the attempted delivery, the next steps of GLS will depend on what is customary in the country in question. In many countries it is common practice that neighbours accept parcels. GLS drivers then leave a notification card for the recipient. If there are GLS ParcelShops in the country, these can be used as an alternative delivery address.

Please note that we do not deliver to the following territories (that belong to the above mentioned countries):

  • Canary Islands, Ceuta and Melilla (Spain)
  • Livigno and Campione d'Italia, Lake Lugano (Italy)
  • Agio Óros (Greece)
  • North Cypros (Cypros)
  • Guadeloupe, French Guyana, Martinique, Reunion, Mayotte, Saint Pierre-et-Miquelon, New Caledonia, Wallis And Futuna, French Polynesia, French territories in Australasia ja Antarctis (France)
  • Helgoland and Büsingen (Germany)
  • Gibraltar (UK)
  • Channel Islands and Isle of Man

Other countries

For non-EU countries, we deliver the parcel duty unpaid.
For non-EU shipping costs, please refer to the table below.
Our partner, GLS, DHL or TNT, delivers your Reima package.

For the following countries: if your order is worth 200 EUR or more, you get a FREE delivery. Otherwise, you need to pay a delivery fee.

Region Country Estimated delivery time Delivery fee
Europe Switzerland 2-4 working days (big cities) €9,90

If your order is of 200 EUR or more, you get a FREE delivery. Otherwise, you need to pay a delivery fee.

Region Country Estimated delivery time Delivery fee
America Canada 5-7 working days (big cities) €19,90
America USA 6-8 working days (big cities) €19,90

You need to pay a delivery fee in any case (free delivery is not possible):

Region Country Estimated delivery time Delivery fee
Asia Japan 5-7 working days (big cities) €19,90
Asia South Korea 5-7 working days (big cities) €19,90
Europe Iceland 3-5 working days (big cities) €19,90
Europe Ukraine 5-7 working days (big cities) €19,90

Taxes and customs duties outside EU

Customers from outside of EU may be subject to tax or import duties. To avoid any unexpected charges we advise that you contact your local customs office for a breakdown of potential taxes and/or duties before placing an order. For all non-EU countries the product prices displayed in Reima.com are exclusive of all taxes and duties.
When shipping internationally, you are responsible for any customs duties and taxes that are levied by your destination country. Reima does not collect these fees. All orders are shipped from Denmark. Each product’s country of origin is indicated in the order documents (non-EU orders only).

2. Delivery times

The delivery times are estimated by delivery to big cities, so it might take more time for the package to reach smaller cities. As soon as the Reima Online Shop has received your order, you will receive an order confirmation e-mail, where you will be able to see all of the details of your order. Once we have sent your Reima package, we will also send you the shipping confirmation by e-mail. In this shipping confirmation, you will also find the tracking code, which you can use to track you Reima package. Please bear in mind that it can take up to 3-4 working days after dispatch until tracking information will be available.

Local stores

In addition to above countries we ship to following countries from local stores:
Austria, (Deutsch),
Denmark (Dansk),
Finland (Suomi),
Germany (Deutsch),
Norway (Norsk),
Poland (Polski),
Sweden (Svenska).