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Return policy

General rules

We want you to be fully satisfied with every item that you purchase online from Reima. If you are not satisfied with an item that you have purchased, you may return the item within 14 days for a full refund of the purchase price, minus possible shipping, handling or other charges. You have the right to return your order within 14 calendar days after receiving the order. This return period constitutes fourteen days starting from the day on you have received your package.

All items must be unworn, unwashed, undamaged and in their original packaging, if possible, with all its accessories and all packaged components. You must diligently pack the items for return shipment so that they will not be damaged. If necessary, use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage.

In case you decide to return the item(s) after you using them, or you handled or packed them negligently, you are responsible for compensating the possible reduction of value of the returned item up to the full price of such item.

How to return your shipment

Right to a free return

We offer free return on orders from Estonia, Latvia, Lithuania, Czech Republic and the United Kingdom.

Please follow these instructions:

Before returning any articles to us please assure, that you send the articles back to the same warehouse that has shipped your delivery. Go to the respective return portal for your country to print out your pre-paid return label:

  1. Fill out the physical return form found inside the package. Please fill in the appropriate reason code for your return, according to the instructions from the form. This will help us improve our products and services in the future.
  2. Put the return form inside the package, together with the items you want to return. Please use the original packaging if possible, or you can also use another suitable packing with sufficient protection of your choosing.
  3. Go to the following DHL page for your country:
    Estonia:
    https://amsel.dpwn.net/abholportal/gw/lp/portal/reimaoy/customer/RpOrder.action?delivery=Portal_EE_CB02
    Latvia:
    https://amsel.dpwn.net/abholportal/gw/lp/portal/reimaoy/customer/RpOrder.action?delivery=Portal_LV_CB02
    Lithuania:
    https://amsel.dpwn.net/abholportal/gw/lp/portal/reimaoy/customer/RpOrder.action?delivery=Portal_LT_CB02
    Czech Republic:
    https://amsel.dpwn.net/abholportal/gw/lp/portal/reimaoy/customer/RpOrder.action?delivery=Portal_CZ_CB02
    UK:
    https://amsel.dpwn.net/abholportal/gw/lp/portal/reimaoy/customer/RpOrder.action?delivery=Portal_GB_CB02
    and fill in the required fields and download your pre-paid return label. Print the return label and attach it on top of the package. Cut out the lower part of the return label, as a proof of your return. There you can also see the tracking number.

    Please note that due to the technical specifications of the system the DHL return label can only be accepted at the postal office earliest on the next day after you have printed the prepaid return label
  4. Deliver the package to the nearest outlet of the following partners:
    Estonia, Latvia, Lithuania: Itella/Posti
    Czech Republic: DHL
    UK: UK mail

In case you have any difficulties in making your return, please contact our Customer Service customerservice@reima.com (Phone: (+358) 9 427 20 908). We will be happy to help you.

Return address:

Geodis Logistics Deutschland GmbH
Bei der Lehmkuhle 2
21629 Neu Wulmstorf - Mienenbüttel
Germany

When free returns do not apply

Customers from other countries except for mentioned above have to accommodate the costs and arrangements of the return by themselves and under their own responsibility.

In this case you need to:

  1. You have to accommodate the costs and arrangements of the returning by yourself.
  2. Fill in the return form and put it together with the returnable item(s) in the original package (box or bag) or other package of your choice.
  3. Choose the delivery service you prefer (for example, bring your parcel to your nearest post office) and send the package back to us. Please notice that the returning process is under you responsibility (insurance, fees, tracking code). The return time depends on the delivery service you have chosen.
  4. The return address is:

    Reima International Webshop
    Geodis Logistics Deutschland GmbH
    Bei der Lehmkuhle 2
    21629 Neu Wulmstorf - Mienenbüttel
    Germany

  5. Remember to collect a return shipment receipt from your local service provider, when handing over the return shipment. Retain your proof of return until you receive your refund.

Money refund

We will use the same payment method that you used in the original transaction. The amount of your refund will be credited to the same account from which you paid the purchase. We will issue your refund within approximately 2 business days after receiving the returned item. It may take several days for refunds to appear on your account statement, typically it can take up to 7 business days. Your return will be refunded within 14 days, according to your payment method.

Exchange

Unfortunately, we don’t offer exchanges. If you wish to order another model or size, please return the purchased item and order the new item online yourself. We will refund your money for the first buy as soon as we receive the parcel.